Delivery Policy

Effective Date: 01/01/2025

Welcome to Pure Heart Dancewear. This Delivery Policy outlines our shipping procedures, estimated delivery times, and return shipping responsibilities.

1. Shipping & Delivery 1.1 We offer standard and express delivery options. Shipping costs and estimated delivery times are provided at checkout. 1.2 Orders are processed within 5 business days and dispatched from our warehouse. 1.3 Delivery times may vary depending on your location and chosen shipping method, can be 5-10 days. 1.4 We are not responsible for delays caused by courier services or unforeseen circumstances. 1.5 We will get in touch if we are expecting delays from our end.

2. Free Delivery Eligibility 2.1 Customers may be eligible for free delivery if their order meets the minimum spend requirement stated on our Website. 2.2 Free delivery applies only to standard shipping unless otherwise specified.

3. Returns & Refunds 3.1 If you return an item, it must comply with our Returns Policy. 3.2 Customers who originally benefited from free delivery will be required to cover the return postage costs. 3.3 Refunds will be processed once the returned items are received and inspected. 3.4 We do not cover return postage for unwanted items unless the item is faulty or incorrect.

4. Lost or Damaged Parcels 4.1 If your order arrives damaged or is lost in transit, please contact us at [Your Contact Information] within [X] days. 4.2 We will work with the courier to investigate and resolve the issue.

5. Contact Us For any delivery-related inquiries, please contact us at pureheartdancewear@gmail.com.